Sorry but we don't offer wholesale at this stage. You will find that we are prices competitively within the industry in Australia.
We do have a loyalty program where you can earn points by completing certain actions (for example, every dollar spent with us earns you points) which you accumulate and once you accumulate enough, we will send you your unique discount code to use with your next order.
We currently have over 4000+ active members in our loyalty program, who have been reaping the benefits.
All returns are assessed on a case-by-case basis. Returns due to change of mind and cancelling orders (or any part of your order) after they’ve been placed will automatically incur a 20% handling fee which is deducted from the product cost not including shipping charges.
We do not refund for change of mind returns . You will receive a credit note instead to the value of goods paid less GST and less any relevant fees (if any) once the goods are received back in their original, unused condition.AJ Craft Supplies reserves full rights in the determination of whether or not returned goods are in an acceptable condition.
For hygiene purposes, we do not under any circumstances accept returns for wearable items such as earring hooks, earring studs. We also strictly do not accept returns for any strings/cords and wooden items.
Important : Returned goods that arrive damaged / not in their original and unused condition will automatically be refused any store credit, replacements and/or refunds and you will be notified via email.Returned goods that are required to be restored back to their original, sellable condition will incur a restoration fee, the value of which is solely determined by AJ Craft Supplies and determined on a case-by-case basis upon review.
We not accept exchanges under any circumstances.
We will only send a product replacement (or issue a refund if out of stock) for any one of the following reasons:-- Item was not as described- Incorrect item sent- Item is faulty/damaged
Refunds are processed within 3-5 business days after products are received back and will be issued via the same payment method that was used at checkout.
Note: Refunds are only applicable within 28 days from date of purchase. First contact has to be made within 14 days from order dispatch date.
We would encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. Please note that it can take 2+ business days for Australia Post to respond to enquiries.
Most of the time, it doesn't mean your parcel is lost but simply due to an unforeseen delay in the postal network.
Please note that all international orders (outside of Australia) may be subject to import customs, taxes and/or duty fees for clearance, and these are solely the responsibility of and have to be fully borne by the recipient/customer.
PLEASE NOTE THAT in the event that your package is sent back to us because the relevant duties and import fees have not been paid for, we will only be able to refund UP TO 50% of the amount paid for the products, MINUS the ACTUAL shipping costs paid to ship your goods to you (which may be more than the shipping costs you paid for your order). This refund will only be issued after package has been returned to us in its original intact condition.
It is Your (Buyer's) responsibility to ensure that the postage method you select & your shipping address (entered at checkout) is accurate & correct.
In the event that the incorrect shipping address was entered, you have up to 24 hours to make contact to rectify and make the necessary changes. Once your order ships, no further changes can be made.
If the situation arises where your order(s) was unable to be delivered because of an incomplete/ incorrect shipping address provided to us at checkout, your package(s) will be returned to us and your postage void. We will be in touch with you (if you aren't already in contact with us) to organise re-delivery. It will then be your responsibility to pay the full postage amount needed to re-send the package to you.
Orders between $0 - $200 You will be able to select regular and express post options with or without a signature on delivery. If you opt for postage without signature on delivery, then we cannot be held responsible for any misplaced or lost parcels. We always recommend that you select the postage option with added Signature on delivery, especially if no one will be home to ensure the safe delivery of your parcel.
Orders over $200 All orders totalling $200 and above will be offered the Signature on delivery postage options only.
Once your order is confirmed and payment has been received, provided your order has yet to be shipped, then any request for a cancellation of (part or whole of )the order will be entirely at AJ Craft Supplies' discretion.
In the event that your order (or any part of it) is cancelled, a 20% cancellation fee (taken off the total order amount) will automatically apply.
We have a huge silicone beads range and plenty of customers who trust our highest quality supplies and work only exclusively with silicone beads. And because we carefully select our manufacturers and who we choose to work with, we are able to maintain a strict control over any colour variances in our silicone beads range.
As a result, you can be assured that silicone beads that share the same name will be at least a 95% colour match to each other. For example, "Candy pink" 12mm silicone bead and "Candy pink" 17mm hexagon bead would be at least a 95% colour match.
This rule only applies to all products in our silicone beads range.
Please note that from time to time... due to the manufacturing process, colours can vary slightly. This means that if you order rose gold stardust beads, from time to time, the colour could be slightly darker/lighter depending on the batch! By purchasing from this shop, you acknowledge that slight variances in the beads could happen from time to time and are out of our control!
This rule applies to all beads in our shop except for our silicone beads range.
Products named a certain colour may present in different shades of the colour, which is entirely normal. For example, “Gold 8mm Stud posts” may be a different shade of Gold to “Gold Stainless Steel beads”. Such variances in colours are to be expected and are especially applicable to products across different categories.
This rule applies to all beads in our shop except for our silicone beads range.
It is highly unlikely that you will be missing any items from your order as we do double check on every order before they go out to you. However, of course human errors happen and so in the event that something from your order is missing, you will need to contact us within 2 business days (from date of receipt as per tracking number), specifying your order number and which item(s) are missing, along with a copy of your invoice.
If you contact us past the 2 business days grace period, it will be at AJ Craft Supplies' discretion whether or not to accept and respond to your case.
*We always endeavour to respond within 24-72 hours with the next steps.
In general, it is highly unlikely that you will receive any faulty items as we inspect each and every item before packaging them and sending out to you. We also pride ourselves on the quality of our goods! However, human errors can most certainly occur.
An item supplied by AJ Craft Supplies is deemed faulty if is mechanically faulty and therefore can no longer function as it should. If this should occur, you will need to send us an email with supplied photos/videos of said fault within 2 business days from receiving your order (from date of receipt as per tracking number)**. With mechanical faults, we will issue replacements at our own costs.
Non-mechanical faults are very subjective, for example, an item that presents with slight surface markings which can also happen when the products travels in transit. With non-mechanical faults, we reserve full rights as to whether or not we will issue replacements, or a store credit. We will need to receive back the goods first (buyer to bear return postage costs) before sending out replacements. If a store credit is issued, it will be to the value of the goods deemed to be faulty by us via supplied photo/video evidence.
** If you contact us past the 2 business days grace period, it will be at AJ Craft Supplies' discretion whether or not to accept and respond to your case.