We get asked this question a lot. Unfortunately, because of the way our order picking and fulfillment works, we are unable to "combine" orders and refund you the second shipping amount you paid. If you've placed more than one order in a short time frame, the orders will be shipped separately according to their respective order numbers.
It is Your (Buyer's) responsibility to ensure that the postage method you select & your shipping address (entered at checkout) is accurate & correct.
In the event that the incorrect shipping address was entered, you have up to 24 hours to make contact to rectify and make the necessary changes. Once your order ships, no further changes can be made.
If the situation arises where your order(s) was unable to be delivered because of an incomplete/ incorrect shipping address provided to us at checkout, your package(s) will be returned to us and your postage void. We will be in touch with you (if you aren't already in contact with us) to organise re-delivery. It will then be your responsibility to pay the full postage amount needed to re-send the package to you.
Orders between $0 - $200 You will be able to select regular and express post options with or without a signature on delivery. If you opt for postage without signature on delivery, then we cannot be held responsible for any misplaced or lost parcels. We always recommend that you select the postage option with added Signature on delivery, especially if no one will be home to ensure the safe delivery of your parcel.
Orders over $200 All orders totalling $200 and above will be offered the Signature on delivery postage options only.
Once your order is confirmed and payment has been received, provided your order has yet to be shipped, then any request for a cancellation of (part or whole of )the order will be entirely at AJ Craft Supplies' discretion.
In the event that your order is cancelled, a 10% cancellation fee (taken off the total order amount) will apply.